Epic Application Analyst – Patient Access (Cadence/Prelude/Real-Time Eligibility)
$79,316–$79,316 year
On-siteAustin, Texas, United States
Job Summary
Analyze clinical, business, and technical processes to develop system solutions for Epic Patient Access applications, specifically Cadence, Prelude, and Real-Time Eligibility (RTE). Manage application upgrades, implementations, and optimization initiatives while providing technical assistance to clients and IT staff regarding patient registration, scheduling, insurance verification, and eligibility workflows. Configure, test, troubleshoot, and maintain assigned Epic modules, investigating issues involving payer connectivity and eligibility responses. Collaborate with stakeholders to prioritize development initiatives and align application functionality with operational processes. Serve as a liaison between IT, operational departments, and external vendors to facilitate updates and resolve concerns. Create comprehensive documentation for configurations and workflows, develop testing plans, and update training resources. Participate in an on-call rotation for after-hours support and occasionally travel for user assistance and training.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Health Informatics, Healthcare Administration, or a related field
- At least three years of experience supporting Epic Patient Access applications, including application build, configuration, testing, implementation, optimization, and production support
- Experience supporting patient registration, scheduling, insurance verification, eligibility workflows, and front-end revenue cycle operations
- Experience configuring and supporting Epic Real-Time Eligibility workflows, including payer connectivity, eligibility-response troubleshooting, and insurance-verification optimization
- Demonstrated experience analyzing workflows, gathering requirements, developing application solutions, and collaborating with operational stakeholders
- Epic Cadence Certification
- Epic Prelude Certification
- Epic Real-Time Eligibility Certification
- Epic Decision Trees Badge
- Epic Welcome Certification
- Epic Referrals and Authorizations Certification
- Epic Grand Central Certification
- Project Management Professional or ITIL certification
Desired Qualifications
- Five or more years of experience supporting Epic Patient Access applications
- Experience optimizing Epic Cadence, Prelude, and Real-Time Eligibility workflows
- Advanced Epic Decision Tree build experience
- Experience with Epic Welcome
- Experience with Epic Referrals and Authorizations
- Experience with Epic Grand Central
- Experience supporting enterprise Epic implementations, upgrades, stabilization efforts, and optimization initiatives
- Project Management Professional or ITIL certification
- Additional relevant Epic certifications, accreditations, or credentials
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