Epic Ambulatory MyChart Manager

Lead and manage the Epic Ambulatory and MyChart application teams, including hiring, coaching, performance management, and professional development. Establish strategic roadmaps for optimization initiatives aligned with organizational goals and partner with physician leaders, operational stakeholders, and executive leadership to identify workflow improvement opportunities. Oversee the design, build, testing, implementation, and support of Epic Ambulatory and MyChart solutions while managing project portfolios, upgrades, and system enhancements. Ensure compliance with Epic Foundation standards, organizational governance processes, and industry best practices. Drive adoption of MyChart functionality including online scheduling, eCheck-In, questionnaires, patient messaging, telehealth, and patient self-service tools. Collaborate with clinical, operational, revenue cycle, and technical teams to ensure seamless integration across Epic applications. Monitor system performance, issue resolution, service levels, and application reliability. Lead change management activities and support organizational readiness for new functionality and system enhancements. Develop and maintain application documentation, policies, procedures, and governance standards. Manage vendor relationships and coordinate with Epic representatives regarding strategic initiatives and application improvements. Ensure regulatory, privacy, and security requirements are met across supported applications. Provide executive-level reporting on application performance, project status, team productivity, and key operational metrics. Support organizational goals related to patient access, provider satisfaction, quality outcomes, and digital transformation.