Envista Sr. Manager, Salesforce Architect (Brea, CA)
$164,300–$190,000 year
RemoteBrea, California, United States
Job Summary
Define and execute a comprehensive Salesforce CRM strategy and multi-year roadmap, establishing enterprise-wide standards, architecture guidelines, and governance policies that align the platform with business objectives. Oversee the day-to-day management of Envista's Salesforce environment, ensuring high availability, performance, and security while conducting regular system audits and data quality checks. Manage, mentor, and grow a team of Salesforce administrators and developers, providing technical guidance to ensure solution quality and fostering a collaborative culture focused on excellence and professional development. Partner with stakeholders across Sales, Marketing, Customer Service, and other departments to prioritize and deliver CRM projects that meet business needs, translating requirements into scalable Salesforce solutions using Agile methodologies. Establish and enforce governance best practices for user access, roles, profiles, and data security, while driving high user adoption through training programs and knowledge resources.
Required Qualifications
- Bachelor's degree in Information Systems, Computer Science, Business, or related field
- 8+ years of experience in IT/CRM roles (with a focus on Salesforce)
- Several years in Salesforce platform management or Salesforce architecture positions
- Proven track record of leading CRM initiatives and teams
- Hands-on Salesforce administration or development
- Supervisory responsibilities
- Deep knowledge of the Salesforce ecosystem
- Expertise in Salesforce Sales Cloud (CRM)
- Familiarity with Service Cloud or Marketing Cloud
- Strong skills in Salesforce configuration, customization (Flows, Apex, Lightning Components)
- Integration methods (APIs, mulesoft)
- People management skills
- Ability to mentor technical staff
- Coordinate work across on-site/offshore resources
- Multiple system integration partners and MSPs
- Solid project management capabilities
- Experience delivering Salesforce or CRM projects through their full lifecycle
- Familiarity with Agile/Scrum methodologies
- Backlog management
- Tools (JIRA, etc.)
- Ability to balance multiple initiatives in a fast-paced environment
- Strategic thinker who can align technology plans with business strategy
- Assessing complex business requirements
- Translating them into effective Salesforce solutions and roadmaps
- Clear business value
- Analytical problem-solving skills
- Attention to detail
- Comfortable using data and metrics to drive decisions
- Measure success of CRM improvements
- Outstanding communication and interpersonal skills
- Collaborate with and influence senior business stakeholders
- Gather and clarify requirements
- Set appropriate expectations
- Adept at crafting presentations, documentation, and training materials
- Technical teams and end-users
- Strong stakeholder management
- Build consensus
- Drive user adoption
- Change management efforts for new Salesforce processes or features
- Enthusiasm for staying up-to-date with the latest Salesforce innovations
- CRM trends
- Industry best practices
- Self-driven leader
- Embraces continuous learning
- Encourages the team to obtain new skills and certifications
Desired Qualifications
- Experience evaluating and implementing third-party Salesforce apps
- Emerging CRM tools
- Exposure to related domains like data analytics
- Customer master data management
- Salesforce certifications (e.g., Certified Administrator, Platform App Builder, Sales/Service Cloud Consultant)
- Demonstrating formal proficiency in Salesforce best practices
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