Entry-Level Tolling Customer Service
$28,080,000–$31,200,000 year
On-siteParkersburg, West Virginia, United States
Job Summary
Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility by assisting customers with new account setup, MOV pass tag issuance, and general inquiries. Process payments using toll operations back-office systems and handle in-person customer concerns, complaints, and toll-related questions. Support incoming customer service phone calls and resolve issues promptly while collaborating with the team to enhance the overall customer experience. Complete end-of-day deposits and generate balancing reports. Adhere to all attendance and scheduling requirements, including flexible shifts and weekends.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Experience with data entry and computer-based systems
- Fluent in spoken and written English
- Strong organizational, written, and verbal communication skills
- Willingness to work flexible shifts, including weekends
- Experience with cash handling on computerized systems
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer service-oriented: empathetic, responsive, patient, and conscientious
- Ability to multi-task, self-manage, and stay focused
- Strong team orientation and interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move objects up to forty (40) pounds
Desired Qualifications
- Experience in customer service, tech support, inside sales, or back-office support
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
- Job offers are contingent on background/security investigation results.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.