Entry-Level Tolling Customer Service (Bilingual)
$30,680,000–$35,776,000 year
On-siteTampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull Time$30,680,000–$35,776,000 yearEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Serve as the welcoming face of toll operations by assisting walk-in and phone customers with account resolutions, payments, and inquiries. Process transactions using back-office systems, handle complaints, and escalate complex issues as needed. Maintain accurate records of interactions and complete end-of-day deposits and balancing reports. Collaborate with team members to enhance the overall customer experience while adhering to scheduled shifts.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Fluent in English and Spanish (spoken and written)
- Experience with computer-based data entry
- Strong organizational, written, and verbal communication skills
- Ability to work shifts aligned with toll operations hours, including weekends and holidays
- Experience with non-cash payment processing systems
- Ability to troubleshoot and follow up on customer issues
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer-oriented: empathetic, patient, and responsive
- Capable of multitasking and self-management
- Strong team player with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Casual Dress Code
Desired Qualifications
- Experience in customer service, inside sales, problem-solving, or back-office support
- Familiarity with tolling systems or public infrastructure services
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position.
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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