Entry Level Service Advisor/Loaner-Rental Coordinator
On-siteSaint Albans, Vermont, United States
Job Summary
Assist Service Advisors with checking in customers, especially during busy morning hours, and prepare loaner vehicle paperwork. Provide coverage for Service Advisors on their scheduled days off and help manage internal repair orders for Sales and Service departments. Work closely with Service Advisors, Technicians, Sales staff, and management to ensure customers receive a great experience from arrival until their vehicle is ready. This entry-level role at Haddad Subaru of St. Albans offers training for those with a positive attitude and strong organizational skills, with opportunities to advance into full Service Advisor positions within the Haddad Auto Group.
Required Qualifications
- High School Diploma or Equivalent
- Minimum of two years customer service experience normally obtained as Service Client Care Coordinator or similar position
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Valid Driver's License
Desired Qualifications
- Automotive experience
- Dependable
- Organized
- Enjoys working with people
- Wants to build a career in the automotive industry
- Positive attitude
- Willingness to learn
- Strong organizational and communication skills
- Works well as part of a team
- Comfortable working in a fast-paced environment
- Basic computer skills
- Previous Service Advisor experience
- Motivated
- Good with people
- Interested in starting or growing a career in the automotive industry
- Ability to lead the department by example
- Taking turns from SCs on more difficult type of service calls
- Mastering new calling scripts
- Being an expert on all word tracks
- Becoming an expert with the Service CRM software
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