Entry Level Remote Customer Service Representative (Saskatchewan)
$31,200–$31,200 year
RemoteCA
Job Summary
Handle inbound customer service, help desk, and back-office processing for commercial and public sector clients by resolving support issues, troubleshooting basic technical problems, and selling new products and services. Listen to customers, understand their needs, and ensure first call resolution through effective call handling and problem solving. Utilize systems and technology to complete account management tasks, recognize sales opportunities to upgrade products, and appropriately escalate customer dissatisfaction to the managerial team. Maintain a positive, enthusiastic outlook while building strong relationships with customers and representing recognizable global brands.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
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