Entry Level Remote Customer Service Representative (Prince Edward Island)
Remote
Job Summary
Engage with customers via inbound calls to understand and resolve their issues, using internal systems to manage accounts and process requests efficiently. Identify opportunities to upsell or upgrade services using consultative sales techniques while clearly explaining products, services, and processes to clients. Escalate complex issues to management when necessary to ensure first-call resolution through effective communication and problem-solving. Complete a full application including screening questions and a brief pre-employment test to be considered. This role supports inbound calls, technical troubleshooting, and back-office processing for commercial and public sector clients across MCI's global footprint.
Required Qualifications
- Age 18+
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of 20+ WPM with accuracy
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Skilled in conflict resolution, troubleshooting, and customer engagement
- Empathetic, patient, and responsive to customer needs
- Able to multitask, stay organized, and work independently
- Team-oriented with a customer-first mindset
- Comfortable in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening. (Does not apply in Canada)
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