Entry Level Remote Customer Service Representative (Manitoba)
$33,280–$33,280 year
RemoteManitoba, Free State, South Africa or CA
Manitoba, Free State, South Africa or CARemoteFull Time$33,280–$33,280 yearEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Handle inbound calls, troubleshoot basic technical issues, and resolve customer support inquiries while selling new products and services. Utilize systems to complete account management tasks, explain product processes, and apply sales skills to upgrade existing accounts. Ensure first call resolution through effective problem solving and appropriately escalate customer dissatisfaction to the managerial team. Interact with hundreds of customers weekly to build strong relationships and maintain a positive, enthusiastic outlook.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results (Does not apply in Canada)
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