Entry Level Marketing Associate
$37,440,000–$56,160,000 year
On-siteCincinnati, Ohio, United States
Cincinnati, Ohio, United StatesOn-siteFull Time$37,440,000–$56,160,000 yearEntry LevelSmall
Full TimeEntry LevelSmall
Job Summary
Respond promptly to customer inquiries via phone, email, and chat. Assist clients with placing orders, processing returns, and handling exchanges while maintaining accurate records of all interactions. Resolve complaints with a problem-solving approach and collaborate with internal teams to escalate complex issues as needed. This Customer Service Assistant role supports Sparkbit 360's full-service marketing and public relations agency, helping businesses thrive by ensuring exceptional customer experiences at every touchpoint.
Required Qualifications
- Proven experience in a customer service or related role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask and handle high-pressure situations calmly
- Proficiency with customer service software and Microsoft Office
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