Entry-Level In-Person Customer Service Representative (Toll)
$28,080,000–$31,200,000 year
On-siteParkersburg, West Virginia, United States
Job Summary
Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility by assisting walk-in customers with new account setup, MOV pass tag issuance, and general inquiries. Process payments using toll operations back-office systems and handle in-person customer concerns, complaints, and toll-related questions. Support incoming customer service phone calls and resolve issues promptly while collaborating with the team to enhance the overall customer experience. Complete end-of-day deposits and generate balancing reports. Adhere to all attendance and scheduling requirements, including flexible shifts and weekends.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Experience with data entry and computer-based systems
- Fluent in spoken and written English
- Strong organizational, written, and verbal communication skills
- Willingness to work flexible shifts, including weekends
- Experience with cash handling on computerized systems
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer service-oriented: empathetic, responsive, patient, and conscientious
- Ability to multi-task, self-manage, and stay focused
- Strong team orientation and interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Experience in customer service, tech support, inside sales, or back-office support
Additional Requirements
- Must be authorized to work in the country where the job is based
- Job offers are contingent on background/security investigation results
- Job offers are contingent on drug screening results
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