Entry Level Customer Service Representative

Respond promptly to customer inquiries and complaints across multiple communication channels while maintaining a positive, empathetic, and professional attitude. Process orders, forms, applications, and requests, ensuring accurate record-keeping of all interactions, transactions, and feedback on service efficiency. Answer product-related questions and coordinate with colleagues as necessary, while managing a team of junior representatives. Demonstrate the ability to remain calm when customers are stressed or upset, utilizing computer skills to handle complex tasks. This role supports the broader customer service process aimed at ensuring customer satisfaction.