Entry Level Customer Service - Albuquerque
HybridAlbuquerque, New Mexico, United States
Albuquerque, New Mexico, United StatesHybridFull TimeEntry LevelHigh School Or EquivalentEnterprise
Full TimeEntry LevelHigh School Or EquivalentEnterprise
Job Summary
Answer customer questions regarding 401k account balances, withdrawals, loans, and account maintenance while helping clients make clearer financial decisions. Join a 14-week training cohort to progress from basic calls to sophisticated inquiries about client 401K plans. Work onsite one week out of every four (M-F) during a phased rollout, with training hours from 7:30am to 4:00pm MST followed by an 8-hour shift between 7:00am and 10:00pm MST. No finance background or degree is required; success depends on strong listening skills, empathy, and adaptability to evolving onsite expectations.
Required Qualifications
- Currently, this role is required to be onsite for one week (M-F, all 5 days) out of every four weeks
- Fidelity will not provide immigration sponsorship for this position
- Do you genuinely enjoy making a difference in the lives of others
- Are a customer service-minded champion
- Ability to establish rapport and relationships through effective communication
- Great listening skills
- Professionalism, and empathy toward others
- Adaptability and flexibility to succeed in various work environments
- Proficiency in navigating and troubleshooting basic technology issues or systems
- Handle a variety of situations and conversations driving towards a resolution suitable for all
- Self-motivated teammate with strong social skills
- Brings energy and passion to the team
- Minimum 1 year of customer service experience
- High School diploma or GED required
- A passion for helping people
- Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
- Provide outstanding customer service and communication via voice or digital channels
- Training hours are 7:30am – 4:00pm MST
- Must be able to work an 8hr shift between the hours of 7:00am – 10:00pm MST
Desired Qualifications
- You do not need a finance background to succeed in this role
- You do not need a finance background or a degree to succeed in the role
- Join a training cohort of associates during the first 14 weeks
- There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching
- Your achievements will be celebrated as you progress through the program
- This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability
- You'll learn about the financial services industry
- Develop your skills
- Gain new experiences
- Start with basic customer calls
- Progress to more sophisticated calls related to our clients 401K plans
- Continue taking customer calls to develop and hone your skills
- We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity
- As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences
- In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans
- In the subsequent months, you will continue taking customer calls to develop and hone your skills
- There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching
- Your achievements will be celebrated as you progress through the program
- We are a privately held company that places a high degree in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates
- We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences
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