Entry-Level Contact Center Agent (Full-Time)
$27,248,000–$35,880,000 year
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull Time$27,248,000–$35,880,000 yearEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Handle inbound and outbound calls to support customer service, technical support, and sales interactions for diverse clients and government programs. Resolve support issues, up-sell new products, and ensure first call resolution by researching systems, coordinating with departments, and following required scripts and policies. Accurately document and process customer claims while adhering to confidentiality requirements and escalating complex issues as needed. Attend training sessions and meetings to stay current on program knowledge, systems, and processes.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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