Entry-Level Collections Agent (Full-Time)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Wichita, Kansas, United StatesOn-siteFull Time$22,880–$29,120 yearEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Conduct outbound and inbound calls to locate parties, understand customer situations, and negotiate payment terms using ethical recovery strategies. Resolve open accounts by identifying best payment plans, responding to challenges, and maintaining trustful relationships while following required scripts and policies. Meet monthly goals, attend training sessions, and review new material to stay updated on systems and processes. Complete two weeks of paid professional recovery agent training before working independently.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background and/or security investigation
- Must be willing to submit to drug screening
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