Entry Level Account Manager - Western, PA
On-sitePennsylvania, United States
Job Summary
Grow client base revenues by presenting new test information, up-selling, and seeking new revenue sources from existing clients. Establish positive long-term client relations and educate clients while researching problems to coordinate solutions between the laboratory and client. Work closely with Senior Sales Executive and Regional Manager to identify concerns and assist in developing client retention strategies. Monitor, evaluate, and report client satisfaction levels, recommending corrective actions as required. Maintain knowledge of competitors and their presence in the assigned territory. Requires 1-3 years of customer service experience, excellent communication skills, and ability to travel frequently within the coverage area and occasionally nationwide.
Required Qualifications
- 1-3 years of successful customer service experience
- Well-developed multi-tasking, organizational skills, and detail orientation
- Energy, motivation, enthusiasm, and integrity
- Excellent written and verbal communication skills
- Must demonstrate sound judgment and decision-making ability
- Computer proficiency in MS Office, Excel, e-mail and internet functions
- Knowledge of laboratory testing and competing products
- Must be able to travel within the coverage area and occasionally nationwide
- Ability to sit, stand and walk
- Ability to drive motor vehicle
- Medical Assistant certification or Associate Degree
Desired Qualifications
- BA/BS
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