Entry Level Account Manager - Phoenix, AZ
On-sitePhoenix, Arizona, United States
Job Summary
Grow client base revenues by presenting new test information, up-selling, and seeking new revenue sources from existing clients. Establish positive long-term client relations by educating clients, researching problems, and coordinating solutions between the laboratory and customer. Serve as a liaison to resolve issues, monitor client satisfaction, and recommend corrective actions. Work closely with Senior Sales Executive and Regional Manager to identify concerns and implement retention strategies while maintaining knowledge of competitors. Maintain a large client base throughout the U.S. territory with occasional nationwide travel. Requires 1-3 years of customer service experience, Medical Assistant certification or Associate Degree, and ability to travel frequently by motor vehicle.
Required Qualifications
- 1-3 years of successful customer service experience
- Well-developed multi-tasking, organizational skills, and detail orientation
- Energy, motivation, enthusiasm, and integrity
- Excellent written and verbal communication skills
- Must demonstrate sound judgment and decision-making ability
- Computer proficiency in MS Office, Excel, e-mail and internet functions
- Knowledge of laboratory testing and competing products
- Must be able to travel within the coverage area and occasionally nationwide
- Ability to sit, stand and walk
- Ability to drive motor vehicle
- Medical Assistant certification or Associate Degree
- BA/BS
Desired Qualifications
- Medical Assistant certification or Associate Degree, BA/BS preferred
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