Entry Level Account Manager - Phoenix, AZ
On-sitePhoenix, Arizona, United States
Job Summary
Present new test information to existing clients, up-sell services, and identify new revenue sources to grow client base revenues. Establish positive long-term client relations by educating clients, researching problems, and coordinating solutions between the laboratory and customer. Serve as a liaison to resolve issues, monitor client satisfaction levels, and recommend corrective actions. Work closely with senior leadership to develop and implement retention strategies while maintaining knowledge of competitors in the assigned territory. Maintain knowledge of laboratory testing and competing products, demonstrating sound judgment and decision-making ability. Requires 1-3 years of customer service experience, excellent communication skills, and the ability to travel frequently within the coverage area and occasionally nationwide.
Required Qualifications
- 1-3 years of successful customer service experience
- Well-developed multi-tasking, organizational skills, and detail orientation
- Energy, motivation, enthusiasm, and integrity
- Excellent written and verbal communication skills
- Must demonstrate sound judgment and decision-making ability
- Computer proficiency in MS Office, Excel, e-mail and internet functions
- Knowledge of laboratory testing and competing products
- Must be able to travel within the coverage area and occasionally nationwide
- Ability to sit, stand and walk
- Ability to drive motor vehicle
- Medical Assistant certification or Associate Degree
Desired Qualifications
- BA/BS
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