Entry Level Account Manager - Lexington, KY
On-siteLexington, Kentucky, United States
Job Summary
Grow client base revenues by presenting new test information, up-selling, and identifying new revenue sources from existing customers. Establish positive long-term client relations by serving as a liaison between management and customers to resolve issues. Educate clients, research problems, and coordinate solutions between the laboratory and client. Work closely with Senior Sales Executive and Regional Manager to identify concerns and implement retention strategies. Monitor, evaluate, and report client satisfaction levels while recommending corrective actions. Maintain knowledge of competitors and their presence in the assigned territory. Requires 1-3 years of customer service experience, strong communication skills, and ability to travel frequently. Medical Assistant certification or Associate Degree preferred.
Required Qualifications
- 1-3 years of successful customer service experience
- Well-developed multi-tasking, organizational skills, and detail orientation
- Energy, motivation, enthusiasm, and integrity
- Excellent written and verbal communication skills
- Must demonstrate sound judgment and decision-making ability
- Computer proficiency in MS Office, Excel, e-mail and internet functions
- Knowledge of laboratory testing and competing products
- Must be able to travel within the coverage area and occasionally nationwide
- Ability to sit, stand and walk
- Ability to drive motor vehicle
- Medical Assistant certification or Associate Degree
Desired Qualifications
- BA/BS
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