Entra ID Trainer
RemoteUnited States
Job Summary
Develop training materials, update user guides, and prepare release bulletins for the Microsoft Entra ID Business-to-Business system. Plan, organize, and facilitate training events while documenting issues derived from user interface interactions. Work closely with Help Desk, Engineers, and Release Management Teams to define training scope, incorporate new release materials, and maintain knowledge repositories on Teams and SharePoint. Monitor training compliance by tracking personnel numbers and maintaining sign-in rosters, then brief stakeholders on status and metrics. Conduct research on special topics, recommend solutions to government clients, and proactively resolve risks with technical experts. Prepare EMCAO program deliverables and work after hours as needed to complete assignments within standard practices.
Required Qualifications
- Public Trust clearance
- U.S. citizen or permanent resident
- Bachelor's Degree or 8 years of additional relevant experience
- Ten (10) years of related work experience
- Experience in coordinating multiple training programs, conducting live training, including complex IT technical training and utilizing multiple training techniques and tools with various media with multiple student skill levels and class sizes
- Have learned an application, trained users on the application and documented the issues derived from user interface
- Excellent verbal, written communication, and presentation skills to communicate effectively with senior government and non-government personnel
- Have worked within a Team and backup/support other areas of the program as assigned
- Have created professional, engaging documentation to include training materials, written, visual and web-based classes, user guides, bulletins, and other contract deliverables
- Ability to develop good working relationships with customers, colleagues, and other stakeholders
- Develop or modify procedures to solve moderate to complex problems within information systems
- Have facilitate stakeholder briefings, meetings, and/or elicitation sessions and record results of reviews
- Possess ability to identify key concepts, factors, risks, and issues based on conversations, then document these in a clear concise narrative or graphic reports
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