Entitlement Representative
On-siteChennai, Tamil Nadu, India
EXPIREDChennai, Tamil Nadu, IndiaOn-siteFull TimeBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Manage trials, new business setups, and renewals for international customers to ensure timely access to Clarivate's web-based products. Handle internal and external stakeholders via Salesforce CRM, resolving incoming queries while adhering to audit and compliance controls. Execute order fulfillment and billing processes using systems like NetSuite or Zuora, applying knowledge of pricing, policies, and contracts to drive operational excellence. Requires rotational shifts covering APAC, EMEA, and US hours.
Required Qualifications
- Bachelor's degree in any subject specialization that supports the role
- Minimum 1Year of overall experience in internal, external stake holder and customer handling in CRM's
- Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management
- Knowledge of Microsoft Office
- Intermediate to Advanced Access and Excel Skills
- Knowledge of web product delivery and processes
- Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings
- Ability to achieve thoroughness and accuracy when accomplishing a task
- Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors
- Driven towards operational excellence and achieve quality in everything you do
- Strong organizational skills
- Working knowledge of CRM, preferably Salesforce and order management and billing systems like NetSuite or Zuora
- Must possess knowledge of business processes, pricing, policies, and contracts
- Understand a company's opportunity to cash processes
- Assist in resolving incoming queries promptly, demonstrating a high level of professionalism and strong communication skills
- Follow Clarivate's audit and compliance controls
- Hours of Work Monday to Friday- rotational shifts covering APAC, EMEA and US hours
Desired Qualifications
- Salesforce
- Experience with Salesforce Configure-Price-Quote (CPQ) or other CPQ tool is highly preferred
- Demonstrated work experience in managing web product delivery and processes, order fulfillment/delivery and/or customer service
- It would be great if you also had
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