Entertainment Operations Manager (known internally as Live Experience Manager)
On-siteSoltau, Lower Saxony, Germany
Job Summary
Lead daily delivery of on-site, parkwide entertainment at Heide Park, ensuring seamless show execution, guest satisfaction, and adherence to brand standards. Oversee entertainment teams including performers, technicians, and support staff to maintain professionalism, safety, and engagement while managing rotas, scheduling, payroll, and event budgets. Partner with park operations leadership and RWS Production Management to integrate entertainment into guest flow and support venue logistics for new installations and seasonal events. Act as the primary on-site contact for all activations, driving consistency in experience delivery through regular assessments, coaching, and KPI monitoring. Collaborate with global teams to share learnings, support local recruitment pipelines, and ensure compliance with Merlin Entertainments Group health and safety policies.
Required Qualifications
- Bachelor's degree in Theatre Management, Performing Arts, Technical Production, or a related field
- Minimum of five years' experience in entertainment management, live operations, or theatre operations
- Ideally within a theme park or large-scale visitor attraction environment
- Legally able to live & work in Germany
- Fluent in both German & English
- Strong operational leadership skills
- Proven ability to manage diverse teams
- Deliver consistent performance in guest-facing environments
- Experience supporting recruitment, casting, or scheduling processes within live entertainment or themed entertainment settings
- Excellent communication skills, both written and verbal
- Ability to collaborate effectively across departments, clients, and global teams
- Strong organizational and problem-solving abilities
- Proactive and solutions-focused approach
- Capable of performing under pressure
- Managing multiple priorities
- Maintaining high operational and quality standards
- Flexible to work evenings, weekends, and holidays as required
- Open to international travel to support global operations
- Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy
- Understand risk assessments
- Ensure reporting of any new risks as appropriate
- In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner
- Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager
- RWS Global is an international organization, and travel to partner attractions, headquarters, and event sites is a required part of all roles within the business
Desired Qualifications
- Ideally within a theme park or large-scale visitor attraction environment
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