Enterprise Training & Operations Manager - B2B
HybridPhoenix, Arizona, United States
Job Summary
Own full-cycle hiring for B2B instructor roles across every enterprise program and campus location, including job descriptions, sourcing strategy, interview process, and final hiring decisions in partnership with the Senior Director. Manage onboarding and initial training for newly hired instructors, ensuring every new hire reaches full readiness on a consistent timeline regardless of which program or campus they join. Serve as the direct people manager for the B2B instructor staff: conduct regular check-ins, manage performance, handle coaching and corrective action, and support career development. Build and maintain standardized instructor practices, expectations, and documentation across programs, so that quality and delivery consistency do not depend on which client program or campus an instructor sits in. Partner with program leads and client-facing staff to understand each program's staffing needs and translate them into hiring and training plans. Support organizational execution for Enterprise Training Operations: help design and maintain the processes, tools, and reporting that let the team track instructor staffing levels, readiness, and performance across a growing portfolio. Identify staffing gaps and scaling risk before they affect delivery and build a hiring pipeline that keeps pace with new client wins and campus expansion. Travel to campus and client sites (30% to 40%) to support hiring, onboarding, instructor observation, and in-person leadership presence across the portfolio.
Required Qualifications
- 8+ years of experience in people management, with direct responsibility for hiring, performance management, and team development
- Experience managing a distributed or multi-site team, comfortable managing people who are not in the same physical location day to day
- Experience in workforce training, technical education, corporate learning and development, or a related field
- Demonstrated ability to build or standardize processes across multiple teams or programs, not just manage a single, static team
- Strong hiring and interviewing skills, with experience building a hiring pipeline that can scale with organizational growth
- Comfortable traveling 30% to 40% of the time to campus and client locations
- Strong written and verbal communication skills, with the ability to represent instructor and staffing needs clearly to senior leadership and client-facing teams
Desired Qualifications
- Experience managing instructors, trainers, or technical educators specifically, rather than a general corporate team
- Experience supporting B2B or enterprise client-facing training programs, where staffing decisions have direct client relationship impact
- Experience working across multiple concurrent programs or client accounts rather than a single program
- Familiarity with skilled trades, technical, or industrial training environments
- Experience building onboarding or training standardization programs from the ground up
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