Enterprise Technical Support Analyst
On-site · Louisville, Kentucky, United States
Job Summary
Enterprise Technical Support Analyst role focusing on frontline support for Waystar’s most strategic healthcare clients. Responsibilities include handling inbound calls and web cases, making outbound calls as needed, thoroughly documenting support cases, identifying client concerns, engaging internal resources for timely resolution, using available resources to resolve issues independently, effective internal and cross-department communication, meeting individual and team goals, adhering to a defined phone schedule, and maintaining professional written and verbal communication. Preferred candidates have a 4-year bachelor’s degree and experience in healthcare or revenue cycle management, strong client service and troubleshooting skills, knowledge of EDI is a bonus, and proficiency with Microsoft applications. The role emphasizes teamwork, self-starting attitude, critical thinking, and professional interactions with clients.
Required Qualifications
- 4-year bachelor’s degree preferred
- Experience in healthcare, medical billing, coding, administration, or revenue cycle management or technology support
- Exceptional client service skills
- Technically savvy with excellent troubleshooting and analytical skills
- Working knowledge of EDI files (bonus)
- Demonstrated knowledge of Microsoft applications (Outlook, Word, Excel)
- Professional, effective, and clear communication skills
- Able to de-escalate client issues and work as a team player
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