Enterprise Support Specialist, Korean Speaking (London, United Kingdom)
HybridLondon, England, United Kingdom
Job Summary
Partner with the Enterprise Support Manager to deliver high-quality, reliable support for Figma's strategic customers, diagnosing complex inquiries and determining solutions across use cases. Interact daily via email to take ownership of cases from start to resolution, while partnering with Sales teams to guide large-scale organizations through workspace configurations and address technical issues. Act as the designated point of contact for high-risk escalations, owning communication through to solution, and identify trends to advocate for bug fixes, process improvements, and feature enhancements with Product and Engineering teams. Operate as the voice of the customer, capturing product and process gaps to present data-backed cases for new feature development and process automation.
Required Qualifications
- 3+ years' experience working in a Support environment for a technical SaaS product
- Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
- Experience working with system administration for large end-user communities or guiding customers through complicated implementations
- Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions
- Korean speaking
Desired Qualifications
- Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development
- Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)
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