Enterprise Support Engineer, Japan
$70,000–$100,000 year
Remote · Tokyo, Tokyo, Japan or JP
Job Summary
The Enterprise Support Engineer (ESE) serves as the primary escalation point for customers experiencing advanced technical issues and acts as an initial contact for Premium Support customers. Responsibilities include troubleshooting and resolving technical problems with Jamf products, diagnosing issues, managing customer inquiries, and collaborating with product teams for feedback and improvements. A minimum of 3 years in a customer support role is required, along with a Bachelor’s degree and fluency in Japanese and English. Strong technical troubleshooting skills and familiarity with cloud infrastructure, APIs, and scripting are also essential. The ESE must demonstrate a commitment to customer satisfaction and have excellent communication skills.
Required Qualifications
- Minimum 3 years in a customer support or technical support role, preferably in a SaaS or technology environment
- Advanced technical knowledge and an aptitude for learning new software systems
Desired Qualifications
- Fluency in both Japanese and English
- Excellent written and verbal communication skills
- Strong technical troubleshooting skills
- Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP)
- Experience with APIs, web technologies, networking and databases (e.g., SQL)
- Basic scripting or coding knowledge (e.g., Python, Bash)
- Skilled with CRM and support tools (e.g., ServiceNow, Intercom, or similar)
Additional Requirements
- We are only able to accept applications for those based in Japan and have sponsorship to live and work in Japan.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.