Enterprise Success Manager (AUS)
On-siteFortitude Valley, Queensland, Australia
Job Summary
Build and execute strategies to optimise and increase account usage by listening, strategising, and making recommendations alongside customers. Deliver compelling product demonstrations and create custom solutions tailored to unique customer needs while conducting regular face-to-face meetings in Sydney, Melbourne, and at UX conferences. Monitor key account performance to ensure clients remain on the right trajectory for growth and guide them in building a continuous cadence of high-impact research through Askable Tracks. Scope and plan projects in collaboration with clients to align with their objectives, then enable stakeholders across research, product, design, and operations to succeed through seamless project delivery.
Required Qualifications
- 2 to 3 years experience working in a relationship based, customer facing role such as Customer Success Manager, Account Manager, Partnerships Manager or similar
- Experience managing large, strategic accounts (e.g. $150k+ ARR or high-complexity stakeholders)
- Proven progression in your career (e.g. promoted, owned complex portfolios, led initiatives)
- Familiarity with long sales or renewal cycles, enterprise stakeholder dynamics, and post-sale value delivery
- Exposure to a high-growth or startup/scale-up environment where ambiguity, experimentation, and ownership are part of the job
- Excellent verbal and written communication skills: to build and maintain authentic customer relationships and construct and present effective proposals
- Sales awareness: you'll be familiar with KPIs and targets and know how to focus on needle-moving activities during campaigns
- Ability to quickly learn and understand our product solutions and features and keep up to date as our offerings evolve
- Collaboration: Your team will rely on you and, when needed, you'll rely on them. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
- Independence & Curiosity: On the flip side, you'll need to manage your own workflow, problem solve roadblocks, proactively ask questions and take responsibility for the goals you set
- Growth Mindset: You'll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team and the business
- Technological Proficiency: You'll have the aptitude to learn and leverage technology (including Slack, Hubspot, Google Workspace) to perform as if we're a much larger team
- Must be based in-person at our office in sunny Brisbane, Australia
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