Enterprise Solutions Engineer, Service Management
$77,000–$98,000 year
HybridDublin, Leinster, Ireland
Job Summary
Lead technical validation for IT and service team opportunities within mid-market accounts, guiding prospects from discovery through proof, demo, and close. Develop deep understanding of IT and service management workflows, mapping them to Asana Service Management while translating customer pain points into practical solution designs and compelling business value narratives. Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations to position Asana within the customer's existing technology landscape, advising on solution architecture, integrations, and deployment approaches. Build repeatable demo assets, solution patterns, and technical collateral to scale across the field organization, while surfacing structured customer feedback to inform product roadmap and GTM strategy. Partner closely with Account Executives, CSMs, and core Solutions Engineers to uncover expansion opportunities and deliver technical enablement that strengthens revenue conversations with IT and service buyers.
Required Qualifications
- 3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles
- Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day
- Strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution
- Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences
- Ability to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts
- Strong collaboration skills and the ability to work seamlessly with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes
- Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows
- Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation
- Background supporting displacement or migration conversations from legacy enterprise software
- Understanding of AI-powered automation, self-service experiences, or employee service delivery use cases
- Comfort with modern sales and demo tooling, and with building scalable technical content for a growing field organization
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- Adaptability, intellectual curiosity, and a strong builder mentality
Desired Qualifications
- Comfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time
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