Enterprise Production Admin
On-siteCebu, Cagayan Valley, Republic of the Philippines
Job Summary
Manage and respond to e-commerce email inboxes, addressing customer service inquiries and escalating issues when needed. Proactively troubleshoot issues using available resources to find resolutions. Maintain and update systems (Shopify, Liftoff) for accurate order, inventory, and customer data. Coordinate with clients to address and resolve customer service issues, providing clear communication and follow-up. Support the team with daily administrative tasks, such as managing email correspondence and processing manual orders efficiently. Collaborate with internal teams to resolve production, fulfillment, and shipping concerns, ensuring quick and effective solutions. This full-time, work-from-home role reports directly to the Senior Production Specialist within a fast-growing organization specializing in branded promotional products and ecommerce solutions.
Required Qualifications
- Strong knowledge of the eCommerce space, including experience with Shopify and Liftoff
- Strong knowledge of Google Suite
- Strong attention to detail and ability to prioritize tasks
- Flexible and open to changes in tasks and assignments
- Excellent written and verbal communication skills in English
- Strong time management skills and the ability to work independently
Desired Qualifications
- Experience with project management tools (e.g., Asana, Trello, etc.)
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