Enterprise Partnerships Manager
On-siteSouth San Francisco, California, United States
Job Summary
Collaborate with Zipline's partners to identify their business objectives and develop strategies that align with their needs. Work cross-functionally to launch and expand Zipline's service, establish and track key success metrics, and drive continuous improvement. Establish regular communication with partners, lead quarterly business reviews, and maintain engagement through other touchpoints. Gather customer insights, analyze data, and report relevant findings to identify growth opportunities and guide the product roadmap. Proactively engage with customer stakeholders to build long-lasting trust and advocate for customer needs to drive product and service improvements. This role is an in-person opportunity located out of our South San Francisco, CA HQ. We are open to relocation!
Required Qualifications
- 8+ years of experience in partnerships, partner success, business development, or customer success
- Experience owning and growing complex, 8-figure strategic partnerships for a complex system or solution
- Proven ability to navigate ambiguity and manage highly customized or non-standard partnerships
- Demonstrated success driving cross-functional alignment and accountability across senior stakeholders
- Ability to quickly build trust through authenticity, direct communication, and strong customer empathy
- Highly organized and analytical — able to prioritize across competing demands and use data to drive decisions
- Confident presenting complex solutions and influencing executive audiences
- Strong ownership mindset with a bias toward action and continuous improvement
- Intellectual curiosity and a commitment to continuous learning
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