Enterprise Onboarding Specialist
$72,800–$83,200 year
HybridIrving, Texas, United States or Shreveport, Louisiana, United States
Job Summary
Complete assigned implementation activities for pharmacy chain customers, including multi-site deployments, by following established plans, procedures, and timelines. Serve as the primary implementation contact from project kickoff through go-live and stabilization, coordinating tasks across customer stakeholders, vendors, and internal teams. Gather and validate technical requirements, manage enrollment and credentialing, and lead test planning and cutover readiness. Perform initial troubleshooting for claims processing and system integration issues, documenting progress and escalating complex matters promptly. Build trusted relationships with pharmacy operations and IT leaders while preparing routine updates and readiness reviews for management. Identify opportunities to improve implementation methodologies and incorporate lessons learned into standardized processes. Hybrid work available in Spartanburg, SC, Irving, TX, Shreveport, LA, Oak Brook, IL, Cranberry Township, PA, or Long Island, NY.
Required Qualifications
- 2+ years of experience supporting software implementations, customer onboarding, technical support, or related operational activities in a B2B environment
- Experience coordinating assigned tasks, maintaining project documentation, and communicating status across customers, vendors, and internal teams
- Basic understanding of pharmacy claims processing, healthcare technology, or software implementation processes
- Working knowledge of pharmacy claims workflows, including NCPDP standards, BIN/PCN routing, adjudication concepts, rejects, reversals, and transaction processing
- Experience working with pharmacy management systems, healthcare integrations, switches, PBMs, or healthcare data exchange
- Familiarity with connectivity methods such as VPN, SFTP, TLS, flat files, and APIs, with the ability to follow documented troubleshooting steps
- Strong organization and communication skills, with the ability to follow established procedures and manage assigned priorities
- Clear written and verbal communication skills for providing routine updates to customers and internal teams
- Must have internet access
- Hybrid at a RedSail Office
- Spartanburg, SC
- Irving, TX
- Shreveport, LA
- Oak Brook, IL
- Cranberry Township, PA
- Long Island, NY
Desired Qualifications
- Experience supporting pharmacy technology onboarding or implementation activities for retail pharmacy customers
- Experience assisting with data, configuration, or customer transition activities between pharmacy or healthcare technology platforms
- Familiarity with HIPAA requirements and handling protected health information
- Knowledge of Medicare Part D, 340B, specialty pharmacy, or other complex pharmacy workflows
- Relevant training or coursework in project coordination, process improvement, or customer onboarding
- Experience with project management tools such as Asana, Jira, or Monday.com
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