Enterprise Observability & Monitoring Lead
HybridVic, Catalonia, Spain
Job Summary
Build and uplift enterprise monitoring capability across infrastructure, networks, cloud, and applications to improve incident response and detection. Own the observability roadmap, optimize platforms like PRTG and Azure Monitor, and ensure monitoring signals feed into ITSM for effective incident management. Lead the shift from basic monitoring to service-level observability, develop dashboards for meaningful insights, and establish consistent standards across technology domains. Provide training to engineering and operational teams to enhance their ability to respond to system degradation. Define alert quality and signal-to-noise ratios to improve operational usefulness. Work within the Service Management Platform function to support patient care outcomes in a national healthcare environment.
Required Qualifications
- Experience in monitoring, observability, infrastructure operations, or service reliability
- Experience working across enterprise-scale environments and multiple monitoring platforms
- Hands-on experience with tools such as PRTG, Azure Monitor, ThousandEyes, or similar
- Strong understanding of incident management and ITSM practices
- Experience designing alerts, dashboards, and monitoring frameworks
- Strong problem-solving and root cause analysis capability
- Ability to work across teams and drive capability uplift and adoption
- Flexible hybrid working model (minimum 3 days on-site)
Desired Qualifications
- Exposure to application monitoring, synthetic monitoring, or observability concepts (metrics, logs, traces)
- Experience in healthcare or other highly regulated environments
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