Enterprise Lifecycle Support
$98,500–$188,000 year
HybridIrving, Texas, United States or Ashburn, Virginia, United States
Job Summary
Lead Wireline sales teams and act as a Subject Matter Expert overseeing the full order lifecycle, from pre-sales migrations to post-sales escalations. Drive customer retention and revenue realization by collaborating with Sales, Order Management, and Billing teams to streamline processes using Flow 360, VE-CRM, and SFDC. Create complex dashboards to track KPIs, provide strategic system training, and manage high-priority program escalations while removing workflow obstacles. Requires a Bachelor's degree, ten years of experience, and proficiency with VBG Enterprise tools. Hybrid schedule includes three days in the office; salary range $98,500 - $188,000.
Required Qualifications
- Bachelor's degree or Ten or more years of work experience
- Five or more years of relevant work experience working in Enterprise Technology managing large programs or projects
- Experience in a Verizon Business Group (VBG) sales support, order management, or project management role
- Excellent organizational skills with the ability to manage competing priorities
- Ability to work effectively and multi-task with highly detailed and complex information
- Ability to interact effectively with professionals at all levels of the organization, including senior leaders
- Ability to thrive in a fast-paced, dynamic environment
- Proficiency with VBG Enterprise tools and systems (Flow 360, VE-CRM, ProQuest, GCT, SFDC, etc.)
- Willingness to travel as needed
- A valid driver's license
- Minimum of three days per week in the office
Desired Qualifications
- PMP Certification
- Technology Certification
- Experience working with outsource and strategic partners
- Hands-on experience migrating legacy technology to current technology
- Ability to pick up new concepts and technology rapidly
- Strong written and verbal communication skills
- Exceptional interpersonal skills and the ability to communicate, partner, and collaborate
- Proficiency in Google Workspace (G Suite), Excel, and PowerPoint
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