Enterprise IT Support Technician I
HybridParis, Île-de-France, France
Job Summary
Provide best-in-class customer service and technical support for Datadog employees, handling general ticketing, account management, and problem escalation. Deploy laptops during onboarding and refresh cycles while assisting with new hire orientations covering policies and internal services. Maintain hardware and software inventory, create user-facing documentation, and support unified communications needs in conference rooms. Participate in the IT Support on-call rotation and work with global counterparts to improve processes and consistency across the organization. Leverage curiosity about AI tools to optimize daily workflows and contribute to deployment and security-related projects.
Required Qualifications
- 1+ years of experience in an IT Support role
- preferably supporting a corporate environment
- You love working in a team and helping people
- You have a genuine curiosity about AI trends and enjoy discovering new ways to automate repetitive tasks
- You have supported Apple devices such as Macbooks and iPads
- You have excellent verbal and written communications skills
- You are fascinated by the way things work and can explain them in simple terms
- You want to work in a fast-paced, high growth startup environment
- You're familiar with G Suite and other common SaaS applications
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