Enterprise IT Support Analyst
$65,000–$80,000 year
RemoteUnited States
Job Summary
Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools. Identify, troubleshoot, and resolve IT-related issues while managing onboarding, offboarding, account provisioning, and access changes. Administer identity and access management, including SSO, MFA, user accounts, and permissions, and configure, deploy, and support macOS and Windows devices using Mobile Device Management platforms. Document, prioritize, and resolve support requests using the IT Service Management platform while maintaining IT assets, software licensing, and operational documentation. Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations. Use AI to improve productivity, documentation, troubleshooting, and communication.
Required Qualifications
- 3+ years of experience in IT Support, Enterprise IT, or Systems Administration
- Experience supporting macOS and Windows environments
- Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM)
- Experience with cloud-based SaaS applications and ITSM platforms
- Strong troubleshooting, communication, organization, and customer service skills
- Self-starter with strong ownership, curiosity, and a continuous improvement mindset
- Candidates located in the Eastern or Central time zones
- Occasional travel for client engagements, team planning sessions, or project activities
- Occasional after-hours support for critical operational activities
Desired Qualifications
- Experience with JumpCloud, Google Workspace, Jamf, or similar platforms
- Experience with Jira Service Management
- Familiarity with PowerShell, Bash, Python, or other automation tools
- Think AI first before approaching repetitive or manual work
- Use AI to improve productivity, documentation, troubleshooting, and communication
- Identify opportunities to automate routine tasks and improve operational efficiency
- Continuously learn and apply new AI capabilities responsibly and securely
- Working hours primarily align with the Eastern Time Zone
- Candidates located in the Eastern or Central time zones are preferred
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