Enterprise Integrations Service Owner
On-siteRichmond Greater London, England, United Kingdom
Job Summary
Own the operational lifecycle of enterprise integration services, ensuring platforms meet agreed service levels, availability, performance, and security standards. Lead incident, problem, change, and release management activities while driving root cause analysis and implementing preventative improvements. Develop service roadmaps, operational standards, and governance processes, and manage relationships with internal stakeholders, third-party suppliers, and managed service providers. Monitor platform health, capacity, performance, and resilience to support business-critical services and digital transformation initiatives. This role resides within the Global Technology Operations team, part of the wider Enterprise Application Services team delivering Service Ownership for an integrated platform providing Digital, Sales, Finance & Marketing solutions. Collaboratively, the team drives continuous operational improvements and an excellent customer experience.
Required Qualifications
- Strong operational knowledge of enterprise integration technologies such as MuleSoft Anypoint Platform, Google Apigee API Management, Oracle SOA Suite, Oracle Data Integrator (ODI), Oracle Internet Directory (OID), SQL Server Integration Services (SSIS), and Microsoft .NET integration technologies
- Experience owning and operating critical enterprise integration services, including incident, problem, change, and release management
- Knowledge of enterprise integration architecture, API management, middleware administration, identity services, cloud and hybrid integration environments, and monitoring tools
- Experience working within large, complex enterprise environments and supporting digital transformation programmes
- Knowledge of DevOps practices, CI/CD pipelines, Infrastructure as Code, automation tooling, and cloud platforms such as AWS or Oracle Cloud
- Strong stakeholder management, communication, and supplier management capabilities
- Analytical problem-solving skills with strong attention to detail and the ability to prioritise effectively in a fast-paced operational environment
Desired Qualifications
- Relevant ITIL, Oracle, MuleSoft, Microsoft, or API platform certifications
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