Enterprise Implementation Manager
Remote
Job Summary
Own a portfolio of enterprise accounts as the primary point of contact, leading tactical status conversations and standing project meetings to drive adoption and resolve risks before they threaten retention. Project-manage new data connector builds from kickoff through validation, coordinating cross-functional workflows with engineering teams and ensuring smooth data orchestration. Lead recurring Quarterly and Executive Business Reviews while maintaining account health scores in Planhat and contributing to renewal discussions with the Customer Growth team. Proactively identify delivery or account risks, apply established playbooks to maintain momentum, and share lessons learned to mentor peers.
Required Qualifications
- Bachelor's degree in a related field
- At least 3 years leading account implementation and customer success processes in software/technology
- ideally in healthcare
- with claims and clinical data integration experience
- In-depth knowledge of project management & customer success principles, tools, and methods
- ability to identify and mitigate project- and account-level risk
- Extensive healthcare industry experience
- including population health and value-based care
- ability to master Arcadia's solutions
- client strategic context
- and industry trends well enough to advise clients as a trusted partner
- Demonstrated ability to own a portfolio of client relationships over time
- not just a project
- including retention-oriented communication
- and stakeholder management
- Willingness and ability to travel to client sites
- executive business reviews
- and industry conferences
- typically quarterly
- with increased frequency depending on client activity and event schedules
Desired Qualifications
- Excellent presentation and communication skills
- including the ability to build client-ready materials in PowerPoint, Excel, and Word
- and lead meetings with executive, operational, clinical, and technical stakeholders
- Experience with customer health/success platforms (e.g., Planhat)
- and account health-scoring methodologies
- Experience partnering with a growth, renewal, or account management team on commercial conversations
- without owning the commercial process directly
- Strong problem-solving, interpersonal, and organizational skills
- A team-first attitude
- and the ability to foster collaboration within and across project teams
- including remote teams
- Experience coaching or informally mentoring less experienced teammates
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