Enterprise Fraud Management Operational Excellence Leader
On-site · Charlotte, North Carolina, United States or Orlando, Florida, United States
Job Summary
Senior Enterprise Fraud Management Operational Excellence Leader responsible for leading and deploying new initiatives, streamlining complex operational processes, and developing KPIs to measure performance. Drives compliance and control updates, maintains procedure inventories, and advises management on operational adjustments due to regulatory, product/service, environmental and vendor changes. Leads special projects, conducts research and analysis, and champions data-driven decision making. Thinks strategically, tells compelling stories to gain support, and leads change management processes to realize cost-efficient improvements while maintaining excellent client experience. Requires autonomy, strong written/verbal communication, and ability to work with cross-functional teams; proficient with Tableau or Sisense, and Microsoft Office suite; knowledge of UCC, Reg E, Reg CC, Reg Z.
Required Qualifications
- Minimum of eight (8) years' experience managing large operational functions; preferably in fraud.
- Bachelor's degree in business-related field or equivalent education and related training.
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint).
- Experience with front end reporting tools such as Tableau, Sisense, or equivalent.
- Ability to translate leadership vision into executable strategies.
- Exceptional written and verbal communication skills.
- Working knowledge of the Uniform Commercial Code (UCC), Reg E, Reg CC, Reg Z, and other rules and regulations as required.
- Ability to deliver results working with cross functional teams.
- Ability to influence others at all levels in the organization without direct authority.
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