Enterprise Field Service Manager
On-siteGarland, Texas, United States
Garland, Texas, United StatesOn-siteFull Time
Full Time
Job Summary
Oversee day-to-day field service operations by managing technician teams, acting as a liaison between Motorola vendors and end customers, and coordinating installation and repair schedules. Diagnose, troubleshoot, and repair wireless communication equipment including UHF/VHF systems, base stations, and CCTV hardware while conducting site surveys and Functional Acceptance Tests. Provide hands-on technical support, perform firmware updates, and coach field staff on safety standards and service protocols. Requires 25% travel and on-call availability.
Required Qualifications
- 5+ years of leadership experience in technical management in the wireless industry, or similar experience.
- Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
- Knowledge of, and experience with a network of vendor resources.
- Experience managing complex project implementations.
- Must posses understanding of business practices P&L responsibility.
- Must have excellent customer relationship skills.
- Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
- Technical leadership experience associated with wireless solutions.
- Technical leadership experience associated with multiple 2-way radio technologies.
- Appropriate degree from an accredited college or equivalent experience; combination of education with professional experience and specialized training is also acceptable.
- Proficiency with MS Office Suite, such as Microsoft Word, Excel, and Outlook.
- Must have a valid driver's license and proof of insurance.
- Must be able to conduct on-site evaluations, walking up to a mile on uneven surfaces to assess service conditions and address any issues
- Occasionally lift and move equipment or materials weighing up to 25 pounds as part of service operations
- 25% travel and on-call may be required.
Desired Qualifications
- Security Clearance is a plus
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