Enterprise Customer Success Manager - Strategic Account
$130,000–$150,000 year
Hybrid · San Francisco, California, United States
Job Summary
Enterprise Customer Success Manager for strategic accounts at GoodData. Own a portfolio of enterprise and strategic customers, act as trusted advisor, drive adoption and engagement of the GoodData platform, and collaborate with Product, Engineering, and Professional Services (primarily in the Czech Republic). Travel domestically and internationally for strategic planning and relationship development. Role requires 5+ years in customer success/technical account management or solution consulting, experience managing enterprise/strategic accounts (Ideally >$1M ARR), strong analytical skills with analytics/BI tools, excellent communication, and ability to drive cross-functional initiatives. Hybrid work environment with 3 days in the downtown San Francisco office each week.
Required Qualifications
- 5+ years in customer success, technical account management, or solution consulting, preferably in a SaaS environment
- Experience managing enterprise or strategic accounts, ideally >$1M ARR portfolios with <10 accounts
- Strong analytical acumen with exposure to analytics, BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, PowerBI)
- Excellent communication and relationship-building skills with both technical and non-technical stakeholders
- Proven ability to manage projects independently and collaborate across multiple departments to achieve results
- Highly organized, analytical, and proactive problem-solver
- Comfortable operating in fast-paced, ambiguous environments typical of growth-stage SaaS companies
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