Enterprise Customer Success Manager
$75,000–$85,000 year
RemoteGuelph, Ontario, Canada
Job Summary
Enterprise Customer Success Manager responsible for managing a mixed portfolio of mid-market and enterprise customers, owning complex strategic relationships, renewals, and expansion opportunities. Lead executive-level conversations, develop and execute customer success plans with measurable KPIs, monitor health and risk, drive adoption and value realization, and present ROI-focused insights in executive reviews. Partner with Product and cross-functional teams to advocate for enterprise needs, translate industry trends into actionable guidance, and support retention and growth through strategic guidance, business case development, and ongoing stakeholder alignment. Required familiarity with Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search, with a focus on driving long-term customer success and expansion opportunities.
Required Qualifications
- Experience managing complex enterprise/mid-market accounts
- Ability to own renewal and expansion motions
- Strong stakeholder management at executive level
- Experience in SaaS, digital experiences, or SEO-related platforms preferred
- Proven ability to drive net revenue retention and measurable outcomes
- Excellent communication and presentation skills for QBRs and cross-functional collaboration
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