Enterprise Customer Success Manager - Public Sector
$97,878–$131,600 year
RemoteCalifornia, United States or Washington, District of Columbia, United States
Job Summary
Compose joint success plans with customers, outlining objectives, metrics, and timelines to remove barriers to business value. Orchestrate executive business reviews with customer decision-makers and Samsara leadership to align on goals. Conduct workshops to understand current operations and recommend workflow changes that maximize Samsara product utility. Serve as a mentor to the wider Customer Success and Support teams while championing the company's cultural principles. This role requires 3+ years of experience in senior Customer Success or strategic consulting, with a preference for enterprise SaaS. Annual on-target earnings range from $97,877.50 to $131,600 USD. The position is open to candidates residing in the US (excluding Alaska) and specific metro areas.
Required Qualifications
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
Desired Qualifications
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and supporting large-scale solutions for Public Sector organizations
- Thrives in an unstructured, fast-paced, and change-heavy environment
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