Enterprise Customer Success Manager (Onsite)
$90,000–$110,000 year
On-siteDenver, Colorado, United States
Job Summary
Lead monthly strategic meetings and quarterly business reviews with executive-level contacts across a portfolio of 12-18 enterprise accounts representing the highest ARR concentration. Own health score monitoring and risk escalation for every account, identifying and closing expansion opportunities in partnership with Sales. Serve as the internal voice of customers to Product and Engineering, documenting account strategy and activity in Salesforce. Based in Denver, CO, this onsite role requires a Bachelor's degree and at least four years of customer success experience managing $1M+ ARR portfolios. Compensation includes a base salary of $90,000-$110,000 plus variable performance comp tied to gross and net revenue retention.
Required Qualifications
- Bachelor's degree (B.S. or B.A.)
- At least four years of customer success experience
- At least two years in an enterprise or strategic accounts role
- Experience managing portfolios of $1M ARR or more
- Ability to speak specifically to how you protected or grew that revenue
- Comfort presenting to senior operators and executives
- Ability to handle a hard conversation without a script
- Strong understanding of SaaS business models
- Strong understanding of health score management
- Strong understanding of proactive risk mitigation
- Based in Denver, CO
- Occasional travel for on-site QBRs
Desired Qualifications
- Experience in property management
- HOA software
- Community management
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