Enterprise Customer Success Manager
On-siteNew York City, New York, United States or New York, United States
Job Summary
Develop and deliver success and expansion strategies for strategic clients piloting the AI leasing platform, converting them into long-term partnerships. Deeply understand client success metrics to build tailored strategies while collaborating with multiple stakeholders across the organization. Ensure deployment, change management, and adoption plans are in place, and train teams on interfacing with the Elise AI Leasing Agent within the first month. Increase success and expansion through regular performance review calls for objective alignment, using data to identify adoption improvements and consult clients beyond product scope. Track accounts to identify and eliminate churn risk while maintaining deep product knowledge to address specific business needs.
Required Qualifications
- 4+ years of sales experience engaging with C-Level stakeholders
- demonstrated ability to think strategically about business, product, technical, and operational challenges
- ability to build and convey compelling value propositions
- public speaking and presentation skills
- ability to adapt presentation to audiences of all sizes and roles ranging from executives to new end users
- ability to thrive in fast-paced environments where constant change is both encouraged and guaranteed
- ability to pivot at a moment's notice as the product, process, and needs of the business evolve
- constantly self-assessing to improve outcomes and the team
- knows how to prioritize for growth
- genuinely put the team first
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