Enterprise Customer Success Manager
$205,000–$265,000 year
On-site · San Francisco, California, United States
Job Summary
Enterprise Customer Success Manager responsible for owning a portfolio of enterprise customers, guiding onboarding to renewal, leading ROI discussions, and driving expansion opportunities within HR/talent tech and AI-native workflows. Build multi-threaded relationships with end users and TA Ops leaders, define and improve CS playbooks, manage renewals and pricing negotiations, and partner with a VP of CS to scale a high-growth, AI-first customer success function. Location-based in SF with in-person work; compensation includes base plus commission (OTE 205K-265K). Must have 6+ years in relevant SaaS/customer success domains and experience managing complex stakeholder relationships.
Required Qualifications
- 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts
- Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers
- Track record of exceeding commercial goals and driving customer growth
- Ability to manage multiple customer conversations and priorities simultaneously
- Builder mindset and comfort operating in ambiguity
- Executive presence and confidence engaging senior stakeholders
- Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement
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