Enterprise Customer Success Manager
Hybrid · Austin, Texas, United States
Job Summary
Lead post-sales activities for enterprise customers, act as the voice of the customer, manage renewals and upsells, drive adoption and value, conduct Quarterly Business Reviews, collaborate cross-functionally with Sales, Marketing, Product, Engineering, and Development to ensure consistent customer messaging, independently renew and expand long-term partnerships, monitor quarterly metrics on retention and upsells, analyze data to derive insights and recommendations for clients, identify churn risks and proactively mitigate them, and contribute to evolving duties and special projects in a dynamic start-up Customer Success team. Travel to customer locations as needed; role supported by a hybrid work arrangement from the Austin office.
Required Qualifications
- 3+ years of SaaS Customer Success or Account Management experience
- Experience building relationships with enterprise-level clients
- Familiarity with managing customer renewals and upsells
- Strong presentation, meeting facilitation, and written communication skills
- Excellent time management and organizational skills
- Desire to work in a dynamic start-up
- Willingness to travel to customer locations
- If located in Austin, available to go into the office three days per week
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