Enterprise Customer Success Manager
$140,000–$175,000 year
HybridNew York City, New York, United States or San Francisco, California, United States
Job Summary
Partner with enterprise employer partners to ensure they achieve hiring goals, drive product adoption, and demonstrate value through strategic relationship building. Establish key workflows based on unique employer needs, provide expert consultation on early talent best practices, and leverage data to refine recruiting ROI strategies. Facilitate product training sessions with external stakeholders and collaborate cross-functionally with Sales, Success, and Product teams to translate business requirements into solutions. This role requires 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high-growth B2B SaaS, AI, or tech company.
Required Qualifications
- 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company
Desired Qualifications
- Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
- Has a high degree of collaborative spirit
- Has a high degree of technical aptitude
- Provides process improvement solutions to create team efficiencies
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