Enterprise Customer Success Manager
$90,000–$100,000 year
Remote · California, United States
Job Summary
Enterprise Customer Success Manager responsible for managing and growing relationships with CARET’s largest, most complex enterprise customers. Acts as a strategic advisor to executive stakeholders, drives customer retention, renewal, expansion, product adoption, and long-term value realization. Owns a portfolio of enterprise accounts and collaborates with Sales, Product, Support, and Professional Services to ensure customers achieve business objectives and maximize CARET value; requires strong executive presence, consultative account management, and ability to navigate multi-stakeholder environments.
Required Qualifications
- 5+ years of Customer Success, Strategic Account Management, Enterprise Account Management, or related SaaS experience.
- Proven success managing enterprise or strategic accounts with executive-level stakeholders.
- Demonstrated track record of driving customer retention, renewals, and expansion revenue.
- Experience leading executive business reviews and presenting to senior leadership teams.
- Strong consultative, relationship-building, and stakeholder management skills.
- Exceptional communication, presentation, and negotiation abilities.
- Experience utilizing Salesforce, Gainsight, Salesloft, Pendo, DOMO, or similar tools.
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