Enterprise Customer Success Manager
Hybrid · Austin, Texas, United States
Job Summary
Enterprise Customer Success Manager responsible for nurturing and expanding Canva Enterprise relationships post-sale across strategic accounts. You will lead onboarding, adoption, training, and advocacy, identify growth opportunities, forecast by analyzing data, and partner with cross-functional teams to renew and expand. You’ll design and implement best practices, build playbooks for operating as a top SaaS business, and ensure customers stay informed about the latest features and offerings while maintaining high levels of customer satisfaction. The role requires 3+ years of enterprise post-sales experience in B2B SaaS, a quota-focused mindset, strong communication skills, and the ability to influence decisions through data-driven storytelling.
Required Qualifications
- 3+ years of enterprise post-sales experience in B2B SaaS
- proven track record of exceeding quota
- ability to build relationships with enterprise accounts and lead post-sales activities (onboarding, adoption, training, advocacy)
- ability to forecast, identify growth opportunities, and partner with account teams to renew and expand
- strong communication, data analytics, and storytelling skills to influence decision-making
- ability to collaborate with cross-functional teams and senior leadership
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