Enterprise Customer Success Manager (Asset Management)
$160,000–$185,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions. Evangelize the power of LLMs to enable end users to adopt the platform daily, serving as a trusted advisor and thought partner to deliver superior customer experiences. Manage success metrics including adoption rates and utilization KPIs to drive strategies ensuring client satisfaction and high ROI. Maintain customer health through analytics and feedback to prepare for renewal and expansion opportunities while relaying client insights to internal teams for product improvement. Travel may be required for visits to customer and company offices.
Required Qualifications
- Experienced background in asset management, banking or financial services
- Strategic customer success/account management experience
- Legal (big law) or top tier management consulting firms experience
- Direct experience managing large-scale technology projects
- Excellent communication skills
- Strategic planning skills
- Ability to influence stakeholders at various levels
- Ability to ruthlessly prioritize competing tasks and demanding customers
- Committed, collaborative and proactive team-first mentality
- Must be able to travel from time to time, including visits to customer office locations and company offices
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.